Returns & Exchanges

At DESI FARMA, you may return or exchange your order within 30 days of receiving your item.

The cancellation deadline is 30 days from the day you or an authorized recipient receive our natural products.

To request a return or exchange, please notify our customer support team with your order details.

We process refunds within 14 days of receiving your returned items, using your original payment method without extra fees.

Return Eligibility:

For DESI FARMA items to be eligible for a return, ensure that:

Bought within 30 days
Original sealed package

Non-returnable items include:

Customized or personalized herbal blends and natural formulations.
Perishable food products, fresh extracts, or items near expiry date.
Unsealed jars of honey, ghee, powders, or supplements due to hygiene and health protection rules.
Products that have been mixed or blended with other substances after delivery.

DESI FARMA reserves the right to refuse returns that do not meet these quality and hygiene conditions.

Return Process

Customers cover return shipping costs and risks. Please dispatch approved returns to our central facility:

DESI FARMA, Delhi, IN

We cannot accept responsibility for items lost or damaged during return transit. We advise using a tracked delivery service. Refunds are issued only upon physical verification of the returned package.

Gifts:

If the item was marked as a gift and shipped directly to you, you will receive a DESI FARMA gift voucher for the return value once the item is inspected and accepted.

If the order was not marked as a gift upon checkout, the refund will be credited directly to the original purchaser's account.

Help Desk

For questions regarding returns, please contact our support team at care@desifarma.com